Frequently Asked Questions
 

Below you will find frequently asked questions about the conference. If you cannot find the answer you are looking for, please contact Hatty Norman.

Our full terms and conditions can be found here.

Where will the conference take place?
The Annual Conference will take place at the Rosewood Hotel, 18 Salisbury Road, Tsim Sha Tsui, Hong Kong.

Entry requirements
Please check to see if you need a visa to enter Hong Kong. Official guidance can be found here.

If you need a visa, please apply for it in good time. INSOL cannot be held liable for late visa applications, and no exceptions will be made to the cancellation policy if your visa does not arrive on time. INSOL also cannot be a financial guarantor for delegates applying for a visa.

Language
The working language of the conference is English.

Social Media & Reporting
INSOL International supports responsible engagement with and promotion of our activities through social media. Delegates are reminded that INSOL operates a Chatham House Rules policy at its events and as such we ask that you are sensitive with respect to any information you may share on social media (and with the wider community) pertaining to the event, subject matter being covered, and opinions and comments expressed by speakers. It has been to the advantage of INSOL and its members that speakers have been very candid and are able to speak openly at our events and we would not wish this to be compromised in any way.


When will registration open and close?
Registration will open in September 2024 and will close on 14 February 2025. The early booking deadline is 13 December 2024. 

How do I register for the conference?
Registrations can be made online here. For any queries, contact harriet.norman@insol.org

Can I register several people at once?
Yes, once you have registered the first person, you will have the option to register additional attendees. There is no group discount for registering as a group.

Registration fee
The delegate registration fee includes entry to the technical sessions on Tuesday 18 and Wednesday 19 March, conference lunches on 18 & 19 March, and cocktail receptions on 17 & 19 March 2025.

The registration fee must be paid in full prior to entry to the conference, and within 30 days of the registration being made. INSOL reserves the right to cancel a registration if payment is not made within this time. 

Accompanying persons / social functions
Registered accompanying persons attending the social functions must be over the age of 21. Accompanying Person is defined as a participant’s spouse or other personal relation who does not have a business interest in the Conference. If INSOL International believes the accompanying person is attending in a professional or business capacity, INSOL reserves the right to refuse or cancel the registration of the accompanying person and request they register as a full delegate for the Conference.

Accompanying person registration fee
The accompanying person registration fee includes entry to the two cocktail receptions on Monday 17th and Wednesday 19th March. An Accompanying Person is defined as a participant’s spouse or other personal relation who does not have a business interest in the conference.

Registration & Payment
We accept Visa, Mastercard, and American Express. All payments debited from your credit card will be in Pounds Sterling (£). Cardholders will be charged by their credit card companies in their local currency. INSOL International is not responsible for any losses or gains in the fee due to currency changes.

For bank transfer of BACS payments, please contact the INSOL Office. BACS payments will only be available to large group bookings. Payment terms are 30 days from issuance of the invoice, and registrations are not confirmed until payment is received. If payment is not received within 30 days, INSOL reserves the right to cancel the registrations.

What is the cancellation policy for the conference?
Cancellations made more than 60 days prior to the start of the conference will incur a 5% cancellation fee.
Cancellations made less than 60 days, but before the final booking deadline of 14 February 2025 will incur a 10% cancellation fee.
Cancellations made after the final booking deadline of 14 February 2025 will be non-refundable.

For the purposes of the cancellation policy, the conference start date is Monday 17 March 2025. For full details, please refer to our terms and conditions.

What happens if the conference sells out?
INSOL International chooses conference venues of a suitable size for its annual conference. There are times when our conference has sold out. Should this happen, a waitlist will operate. The waitlist will function on a 'first come, first served' basis, subject to receiving registered delegate cancellations.


How can I view the list of registered conference delegates?
The delegate list will be accessible through the event app, which will be launched four weeks prior to the conference. 

Within the app, attendees will have the opportunity to view your full name and company, email address along with any additional details you choose to share, such as links to your social accounts, headshots, or a bio.

How to I access the event app?
The "INSOL International Events" app can be found on the Apple Store, or Google Play Store.

You can log in to the app using the email address and last name you provided during registration. Once the app is live, you will receive an email containing login instructions. If you have any queries, please contact support@insol.org.

Health and Safety
INSOL's Annual Conference will be run according to official Government and local authority in the first insance, as well as any venue or location specific regulations.
 

Continuing Professional Development (CPD/CPE/CLE)
For those delegates who are required by their professional associations to achieve minimum levels of continuing education, certificates of attendance confirming participation will  be available on request. There are up to 11 hours of continuing professional development available.

Attendance certificates are issued for the full duration of the conference, and not by day. We cannot issue a certificate of attendance for one day's participation only. The Offshore Meeting is considered as separate for the purposes of attendance certificates.